Robert Besser
12 May 2022, 17:23 GMT+10
LONDON, England: As it struggles to recover from flight delays and cancellations that have marred the airline's recovery from the Covid lockdown, British Airways (BA) said it has shaken up its senior management, with new managers taking responsibility for customer services, operations and Information Technology.
British Airways' return to profitability has been stunted by chaos in recent weeks, which forced it to reduce its schedule of flights until the end of summer to avoid more flight disruptions.
British Airways has also been struck by staff shortages, particularly in baggage handling and other ground operations, as have other airlines, but its IT issues, including major system outages that left thousands of passengers stranded, have solely affected the airline.
According to the Financial Times, which first reported the changes, Anthony Allcock, chief information and digital officer, will be replaced by Dirk John, while Calum Laming will be the new chief customer officer, replacing Tom Stevens.
The role of chief operating officer will be split in two, with incumbent Jason Mahoney becoming chief technical officer, while a new staff member will take over day-to-day operations.
"We are navigating an extremely challenging period as we rebuild following the global pandemic, and therefore, we have created four new roles on our leadership team," a BA spokesman said.
"Everyone at British Airways is completely focused on three priorities: our customers, supportingthe biggest recruitment drive in our history and increasing ouroperational resilience to deliver the best possible experience for our customers," he added.
Last week, IAG, British Airways' parent company, said to reduce cancellations and delays it was cutting capacity on the airline's summer schedule by 5 percent.
Chief executive Luis Gallego said the cost caused by the disruptions was the main reason why first-quarter operating losses were €754 million, which were higher than analyst predictions of €510 million.
Get a daily dose of Irish Sun news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Irish Sun.
More InformationBRUSSELS, Belgium: Negotiations on a free trade agreement between the European Union and New Zealand ended successfully this week, paving ...
CAIRO, Egypt: Egyptian authorities have prohibited swimming in a stretch of the Red Sea after an Australian woman was killed ...
NEW YORK CITY, New York: Bette Nash, age 86, has been named the longest serving flight attendant in the world, ...
LONDON, England: A UK parliamentary committee has told lawmakers that they may not bring babies to parliamentary proceedings and debates.The ...
WASHINGTON D.C.: Hershel "Woody" Williams, the final surviving Medal of Honor recipient from World War Two, has died at a ...
SEATTLE, Washington: A Norwegian cruise liner has canceled its sailing and returned to port after damage was discovered following its ...
BRUSSELS, Belgium: Negotiations on a free trade agreement between the European Union and New Zealand ended successfully this week, paving ...
DELFT, Netherlands: IKEA officials said this week that the furniture retailer's warehouses in Europe are as full as they were ...
WASHINGTON D.C.: U.S. Commerce Secretary Gina Raimondo has said that since the U.S. and its allies imposed sanctions on Moscow ...
LONDON, England: A second referendum on Scottish independence is set to be held in October 2023. The Scottish government, led ...
BERLIN, Germany: A German Interior Ministry spokesperson has said that in a bid to relieve airports overwhelmed by staff shortages ...
PARIS, France: In a written statement made this week confirming a report from broadcaster RTL, France's energy ministry said the ...